- Once payment clears, every order enters a dedicated fulfillment window of 3–4 business days. Warehouse processing halts fully on weekends and official public holidays observed at our dispatch facility.
- Multiple delivery tiers are clearly separated on the checkout interface, with distinct freight charges listed for standard ground and expedited air shipping for customer selection.
- All displayed delivery windows are approximate timelines calculated after parcels leave our warehouse. We disclaim liability for hold-ups caused by customs inspections, severe natural disasters, carrier network backlogs and regional transport restrictions.
- Remote archipelagos, mountainous isolated zones and offshore territories incur supplementary delivery surcharges, which are fully itemized within your checkout summary before payment confirmation.
- All cross-border import duties, customs administrative clearance fees and local sales consumption taxes are the exclusive financial responsibility of the receiving buyer.
- Immediately after handover to the contracted logistics carrier, a unique parcel tracking ID will be sent to your registered inbox, enabling round-the-clock online shipment status monitoring.
- Claims for lost or transit-damaged merchandise must be submitted via support email within 10 calendar days after the maximum projected delivery date, accompanied by official tracking screenshot evidence.
- Delivery services are unavailable for postal PO boxes, military restricted drop-off zones and territories temporarily suspended by global international courier networks.
